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Privacy Statement

Here you will find a copy of our website and customer privacy policy

Website Privacy Policy

This privacy policy sets out how DecTek uses and protects any information that you give DecTek when you use this website.

DecTek is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

DecTek may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/18.

We may collect the following information:

We collect information about you when you register with us or place an order for products or services. We also collect information when you provide feedback.

We process personal data in accordance with the Data Protection Acts of 1984 and 1998 and any other applicable legislation.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the linked website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing at the bottom of any promotional email, writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

If applicable, we may share your information with, and obtain information about you from, credit reference agencies or when legally obliged by fraud prevention agencies

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Customer Privacy Policy

DecTek Ltd is committed to delivering exceptional customer service in a professional manner. For us to be able to do this, as well as comply with the new General Data Protection Regulation (GDPR) (25-08-18), we need to inform you of what data we hold for you, and how we will/won't use it.

Your Company Details:

We hold this information in our Sage and DecTrak system for the sole purpose of efficiently managing your account with us.

This information includes:

  • Company name
  • Company address
  • Company Buyer(s)/Sales/Accounts contacts
  • Various supplied telephone and fax numbers
  • Various supplied e-mail addresses

We use this information to facilitate trading with your company and general correspondence with your staff on a regular basis.

It is extremely important to stress that DecTek Ltd will never pass on or sell this information to any third party without legal obligation.

Please inform us immediately if you wish to have your details removed

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.

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